Privacy Policy

Last Updated: July 2025

1. Introduction

3Pal Pte Ltd (UEN: 201322971N) (“Company”, “we”, “us”, or “our”) operates AssuringLlama, a customer service system. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

Account registration information (name, email, company details)
Customer service data you process through our platform
Communication preferences and settings
Payment and billing information

2.2 Information We Collect Automatically

Usage data and analytics
Device and browser information
IP addresses and location data
Cookies and similar tracking technologies

2.3 Third-Party Information

Information from integrated platforms (WhatsApp, Facebook, email providers)
Data from our business partners and service providers

3. How We Use Your Information

We use the information we collect to:

Provide and maintain our Service
Process customer service interactions using AI technology
Improve our platform and AI models
Communicate with you about your account and our services
Comply with legal obligations
Detect and prevent fraud or abuse

4. AI Processing and Machine Learning

Customer interactions may be processed by AI systems to provide automated responses
We use anonymized and aggregated data to improve our AI models
You can opt out of certain AI processing features through your account settings
Personal data used for AI training is anonymized and cannot be traced back to individuals

We may share your information with:

Service providers who assist in operating our platform
Third-party integrations you have authorized
Legal authorities when required by law
Business partners in anonymized, aggregated form

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Regular security audits and assessments
Access controls and authentication requirements
Employee training on data protection

7. Data Retention

Account information: Retained while your account is active and for 7 years after termination
Customer service data: Retained according to your data retention settings
Usage analytics: Retained for up to 2 years in anonymized form
Legal compliance data: Retained as required by applicable law

8. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your personal information
Port your data to another service
Object to certain processing activities
Withdraw consent where processing is based on consent

9. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze how you use our Service
Provide personalized experiences
Ensure security and prevent fraud

You can control cookies through your browser settings.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

Adequacy decisions by relevant authorities
Standard contractual clauses
Binding corporate rules where applicable

11. Children’s Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via:

Email notification
Notice on our website
In-app notifications

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us at:

3Pal Pte Ltd
UEN: 201322971N
Email: privacy@assuringllama.com
Address: 7500A Beach Road #07-301 The Plaza Singapore (199591)

14. Data Protection Officer

For data protection matters in the EU, you can contact our Data Protection Officer at: dpo@assuringllama.com

This Privacy Policy is effective as of the last updated date shown above.