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Terms of Service

Last Updated: July 2025

1. Agreement to Terms

By accessing or using AssuringLlama (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

AssuringLlama is a customer service system operated by 3Pal Pte Ltd (UEN: 201322971N) (“Company”, “we”, “us”, or “our”). The Service provides:

  • AI-powered customer support automation using GPT technology
  • Human escalation workflows
  • Multi-channel support across WhatsApp, Facebook, email, and other platforms
  • Integration capabilities for small and medium businesses
  • Customer service analytics and reporting

3. User Accounts and Eligibility

3.1 Account Creation

  • You must provide accurate, current, and complete information during registration
  • You are responsible for safeguarding your account credentials
  • You must notify us immediately of any unauthorized use of your account

3.2 Eligibility

  • You must be at least 18 years old to use the Service
  • You must have the authority to bind your organization to these Terms
  • Use of the Service is prohibited where such use violates applicable law

4. Acceptable Use

4.1 Permitted Use

You may use the Service only for lawful business purposes in accordance with these Terms.

4.2 Prohibited Activities

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws, regulations, or third-party rights
  • Transmit harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service or servers
  • Use the Service to compete directly with AssuringLlama
  • Share account credentials with unauthorized parties
  • Reverse engineer, decompile, or attempt to extract source code

5. Data and Privacy

5.1 Customer Data

  • You retain ownership of all customer data processed through the Service
  • We process your data in accordance with our Privacy Policy
  • You are responsible for obtaining necessary consents from your customers
  • You warrant that you have the right to share customer data with us for processing

5.2 Data Security

  • We implement industry-standard security measures to protect your data
  • We cannot guarantee absolute security of data transmission over the internet
  • You are responsible for maintaining backup copies of important data

5.3 AI Processing

  • Customer interactions may be processed by AI systems to provide automated responses
  • We continuously improve our AI models, which may involve analysis of anonymized data
  • You can opt out of certain AI features through your account settings

6. Subscription and Payment

6.1 Subscription Plans

  • Service is provided on a subscription basis with various plan options
  • Subscription fees are charged in advance on a monthly or annual basis
  • All fees are non-refundable unless otherwise specified

6.2 Payment Terms

  • Payment is due upon subscription renewal
  • We may suspend or terminate Service for non-payment
  • Price changes will be communicated with 30 days’ notice

6.3 Free Trials

  • Free trials are available for new customers
  • Trial limitations apply as specified in your account
  • Trials automatically convert to paid subscriptions unless cancelled

7. Service Availability and Support

7.1 Uptime

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service availability.

7.2 Support

  • Support is provided during business hours (Singapore Standard Time)
  • Support channels include email and in-app messaging
  • Response times vary based on subscription plan and issue severity

7.3 Maintenance

We may perform scheduled maintenance with advance notice when possible.

8. Intellectual Property

8.1 Our Rights

  • AssuringLlama, our logo, and related marks are our trademarks
  • The Service contains proprietary software and content owned by us
  • We retain all rights not expressly granted to you

8.2 Your Rights

  • You retain ownership of your business data and content
  • You grant us a license to use your data solely to provide the Service
  • You may provide feedback, which we may use without obligation to you

9. Third-Party Integrations

9.1 External Services

  • The Service may integrate with third-party platforms (WhatsApp, Facebook, etc.)
  • Your use of third-party services is subject to their respective terms
  • We are not responsible for third-party service availability or policies

9.2 API Usage

  • API access may be provided subject to rate limits and usage policies
  • API terms may be specified separately

10. Limitation of Liability

10.1 Service Disclaimer

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

10.2 Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
  • We are not liable for indirect, incidental, or consequential damages
  • We are not liable for business interruption, lost profits, or data loss

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of applicable laws or third-party rights
  • Content you submit through the Service

12. Termination

12.1 Termination by You

You may terminate your account at any time through account settings or by contacting support.

12.2 Termination by Us

We may terminate or suspend your access for:

  • Violation of these Terms
  • Non-payment of fees
  • Illegal or harmful use of the Service
  • Upon 30 days’ notice for convenience

12.3 Effect of Termination

  • You remain liable for fees incurred before termination
  • We will provide reasonable opportunity to export your data
  • Certain provisions survive termination

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via:

  • Email notification to registered users
  • Notice on our website
  • In-app notifications

Continued use after changes constitutes acceptance of new Terms.

14. Governing Law and Jurisdiction

These Terms are governed by Singapore law. Any disputes shall be subject to the exclusive jurisdiction of Singapore courts.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and 3Pal Pte Ltd regarding the Service.

17. Contact Information

For questions about these Terms, please contact us at:

3Pal Pte Ltd
UEN: 201322971N
Email: legal@assuringllama.com
Address: 7500A Beach Road #07-301 The Plaza Singapore (199591)

These Terms of Service are effective as of the last updated date shown above.